The first sentence says;

"We apologize for UPS's rough handling of your order. "

Do you blame me?

The best they would do is offer me 15% off my next order.

Right.  Like I'm going to order something else from them...

Join my crusade...

Sincerely,

Robert Stretton
RBS Enterprises
1.707.444.9650
rbse@yahoo.com
http://RBSe.us